The myth of ‘Us vs. Them’

The point I’m trying to make is that the concept of an “Us vs. Them” is becoming increasingly outdated – not just from a global job market perspective, but from a career perspective as well. As we become more aware of this, we will begin to exchange our services more effectively, and navigate our careers in more dimensions than before – across cultures, social levels, languages, skills and geographical spaces.

However, there are huge risks in making the transition from a conventional job mindset to a more open, radical global job mindset. This could mean shifting from one culture to another, changing the way we communicate, adapting our products or services, and so on. But it is inevitable – the world is becoming increasingly advanced, and it requires a lot of expertise, collaboration and innovation to get there. But it can only do so if the solutions are applied in its proper context.

I’ll try to illustrate this from my own work experience.

Absorbing culture in the workplace

In October 2001, I got a job as an undergraduate research assistant at the University of Kansas’ technology research arm, and they got me programming Java interfaces for a NASA-funded space project. I was a newbie, but they made sure I stuck to the best practices and I learnt a ton from that. It was partly the culture, process, and project opportunity that I absorbed from the job. I took this with me to my next job after I graduated and returned home to Malaysia, after having no luck finding a job in the US at the height of the dot-com bust.

Cultural differences can create opportunities, and take them away

It was unfortunate that my new Malaysian job resembled primordial soup in comparison with the NASA project, with very primitive software practices, spaghetti code and other monstrosities (a work practice difference). It was also my first job in a completely new culture as almost all of my colleagues spoke in fluent Chinese rather than English (a language/cultural difference). This caused considerable tension that I was mostly assigned to projects where I worked by myself – but this proved to be somewhat profitable as I was capable of solely implementing entire systems from the database to the interface, due to expertise I gained from my previous work experience.

I left after 2.5 years, after realizing there was a corporate ceiling above me. The experience I gained developing bespoke, well-designed web applications was well-received by the next company who hired me, which was more diverse in their staffing. This was also reflected in their products, as cultural compatibility was less of a concern, allowing them to handpick developers that were truly proficient in their technical trade. Thus, the company culture mostly revolved around technology itself, and it was a very positive atmosphere to work in. This was an example of cultural diversity resulting in a positive work culture.

At this point, I was experiencing how culture made a difference to my opportunities and work perspectives in the two different companies, but it was only in my next job that I felt I needed to seek a better cultural fit in my career progression.

Seeking cultural fit for career reasons

Due to an unfortunate legal battle in the “diverse” company, it downsized and I joined a multinational telecoms company for my next job. It was here that I took part in projects that spanned multiple countries like the UK, France, Netherlands, Malaysia, India and Singapore – becoming sensitive to how damaging misconceptions about another person’s culture can be. I was also increasingly frustrated and confused when I found it hard to relate more Western ideas about innovation and design to my Malaysian colleagues. And as more people misunderstood me, I felt increasingly out-of-place and isolated.

Leaving my home country of Malaysia and coming to London to pursue a Masters in Human-Computer Interaction was an attempt to find a “career common ground” – and this is the point I want to stress: I believe that the boundaries that used to mark “Us vs. Them” are dissolving because job seekers everywhere are becoming more specific about their career goals, and because of this they may journey much farther out of their comfort zones (culture, family, language, etc.) to find a right match. It may not necessarily lead one to move from one country/state to another, but the movement of employees seeking “cultural fit” in their careers is already happening.

Some of us are taught to accept whatever opportunities that are presented to us, and not to be overly idealistic about our goals. But I believe that it’s in everyone’s hearts to serve in the areas they fit in best. I feel that as we move deeper into the 21st century, there will be an increase of savvy job seekers who are willing to sacrifice their previous experiences for new ones – and in so doing create new movements in job industries everywhere.

I don’t care so much about math because I feel it’s hard to screw up math because it has been made comparatively standard and agnostic from politics and subjectivity, that I assume it hadn’t been whitewashed or dumbed-down for our consumption.

And life isn’t all about numbers.

About an hour ago, I was flipping through the pages of a free, relatively unpolished ebook by Seth Godin. Despite his rough outline about blogs and how to write them, I could tell that by mere reference to specific names and his understanding of journalism and the publishing industry set him many miles apart from so-called “blog experts” that promise to sell you the secrets to blogging success (and I’m not even mentioning “social media”… ugh).

And I feel that the difference about a man or woman is brought about by his perspective of the world, and more importantly, the appreciation and critical self-assessment of that worldview.

I feel that topics like history and geography actually provide the building blocks for thinking about important issues like culture, politics, business, society, philosophy and religion. I may never know what it’s like to have that rich perspective of life without a proper understanding of these basics – because it feels like I’ve been robbed of an opportunity to learn stuff like history and geography in all its richness when I was growing up, except for those moments when my mom was actually teaching me.

The overemphasis of rote learning could’ve been the cause of this. And I remember that I was told off for asking “why” so many times, despite genuinely seeking answers. Did I surpass my superiors’ ability to thirst for answers at that young age? Heaven knows.

Wikipedia only helps so much. Don’t take your education for granted.

Social Media reveals that the world is more ugly place than you thought it was

Maybe this is the curse of social media – a few million voices speaking at the same time, against a few seemingly large companies, who are seen as singular entities that can move in any direction at the blink of an eye. All this talk about how Apple is screwing up the App Store, how new Palm Pre ads are really creepy, and how Flickr is really starting to lose it makes me think no company is ever safe anymore, but senior executives continue to push the ball.

But my dream turned a bit odd as I was given a tour of the offices, and they seemed overly convoluted and the people a bit off. It was reminiscent of a time when I was working in an old-fashioned Malaysian company a few years ago who refused to do things better just because the old ways seemed to be more convenient. The scene played out like a battle between two worlds I’ve been trying to reconcile for the last 10 years.

The solution is to get better at solving things the way we’ve always been: with politics

Maybe I’m being an ideallist, but I’m afraid of working with people who aren’t open to new ideas, and solving problems. Actually, worse – I’m afraid of people who won’t change, for whatever reason. But then, I’m quite like that as well. So it seems like it’s all going to pot.

And I’m guessing politics must’ve been the oldest profession in the book. Which means to say that I’m going to have to learn the art of negotiation, persuasion or whatever else it is people use to get stuff done.

And I don’t think getting hired by Google is going to make it any better.

Having the internet as a big part of me is scary. It’s scary because I’ve let so much of my life be transformed by it. I don’t know how I got here, but I admit that using it has influenced me to stop watching TV, switch jobs the last few times, change the way I socialize with people, improve my domestic skills, and got me and my wife to pack our bags and move to England.

Also, it’s scary how so much of the future is going to arrive at my doorstep tomorrow. Maybe this is a curse of being a technologist, and one devoted to saving the world through it. It makes me wonder what kind of person I would have turned out to be if I read newspapers everyday, stuck with popular advice, and gone for an RM100k-a-year neck-and-tie job that would’ve made my life more cushy, if we had decided to remain in Malaysia.

It’s also scary how much I believe from the things I read.

I remember stumbling upon Penelope Trunk’s posts and being so inspired by it. Maybe because at the time, I was really feeling depressed at work, and longing for something a lot bigger than myself. That was what got me started with this blog. Somehow I had this impression that work-life in Malaysia seemed a lot worse than it seems, and I actually went around telling people to believe that and that it’s possible to achieve their dreams.

And thinking back, I don’t know if I was right. But I believed it and I still do now… but the point is, it wouldn’t have happened if I had not been living off the internet like some crazed hobo.

Is the World Really Changing?

My wife is fairly net-moderate. She’s literate, but she doesn’t feel she needs to check her Flickr or Facebook page every so often, like I do. Her inbox is filled with emails she hasn’t opened for days, weeks, sometimes months. Her job does require her to administer a Drupal site for the charity she’s working for, but it’s just a job. She’s dabbled with GIMP but that’s because it’s free and I told her to give it a try. The only thing she really relies on the internet for is streaming japanese dramas and mangas from fansub sites. If the internets died tomorrow and cellphones didn’t work, she wouldn’t give a hoot, except for maybe the lack of mangas.

On the other hand, I hang out with people who send twitter posts everytime they enter a pub. A core group of us coursemates organize events purely by @replies, it makes email look obsolete. I open up Gmail, and I get a Facebook notification from a friend who’s coming to visit the UK, and then another, and another, over a span of a week or so. No one asks for directions anymore, because it sounds silly if you don’t know how to use Google Maps. I am assimilating deeper and faster into an industry that lives and breathes technology, and will not sleep until all of creation’s problems are solved by it.

The contrasting realities are two perspectives I find hard to bring together, partly because they’re both a big part of my life.

I sometimes feel it’s like that out there in the world, too. That there’s a gap that’s moving in all sorts of directions and it’s hard to make sense where we’re going to end up tomorrow.

Being Net-Literate Doesn’t Necessarily Make You Better

I made an assumption in the past that you need powerful analytical skills and the ability to make sense of large amounts of information to survive in today’s info-rich world. Yet, I still find people who live in complete silos and have a worldview about as big as a small island. And they get by fine.

I also realized that people will gladly trade their resources for the so-called info-skilled people to do the dirty work, and just focus on managing them. This includes CEOs, managers, politicians, leaders, etc.

My dad, for example, has been running a few businesses for the last few years. I admire his reputation and his keen nose for a deal. He used to fumble so much with technology, but he’s getting better at it. By no means does it dictate the way he runs his life. He has ways of getting around that but I know it’s not about outsmarting technology.

I realize more and more that there are people out there who are successful and don’t need all that techie stuff to get there. They’re made from different kind of stuff, and it’s something I’ve only recently come to appreciate.

So now I’m not sure who’s smarter – the folks who skill themselves in technology to get ahead in life, or the folks who skill themselves in life to get ahead in a technology-driven world.

I know big things are coming ahead we’ve barely dreamed of, and I’ll probably be excited when it comes, but I can’t help but feel that I ended up the short end of a stick.

A typical week for me in London

A typical week involves making sure I get my gradschool work done, which is mostly just writing papers which are due over the next few weeks, thinking what to eat or cook for dinner, anticipating the next meetup with friends (usually coursemates, occasionally Malaysian friends who now live here, and sometimes industry people from the user experience community), or working on web development at my part-time job.

Now that just seems mundane, but I find it a novelty to wake up every morning in my tiny studio (which about the size of my previous bedroom in KL) in Islington (Holloway Road, not posh Upper Street), make myself a meal in my tiny kitchen, surf the web and see what’s happening on twitter, get dressed and head to campus to get some work done in the Main library. I don’t do this every day, of course… to avoid the mundane cycle.

Sometimes I just stay at home and write my papers there. I like to get work done at night so sometimes I work all night and sleep through the day.

Recently, on Fridays and Saturdays, I’ll hop on the 91 bus and take it to Crouch End, to Nathan’s (the guy who hired me), and Rey (the front-end developer), Sonia (the graphic artist), Nathan and I will all sit around his kitchen table and hack away at the system for a good day, with the sun overpowering our laptop screens through the big kitchen skylight.

I’m familiar with numbers like 29, 253, 254, and 91 – all buses which ferry me back and forth from home to the tube stations or school. 12 is common for the price we’d pay per person per meal in £ for dinner at Pizza Express. 592.70 for the amount of take-home pay I get after 2 weeks of coding part-time.

Life in the in-betweens

Life in London involves little pockets of activities during the in-betweens. In-between paper writing, libraries, buses, tubes, code, lunch, weekends and weekdays, and seasons.

I don’t know how we did it with my crazy random schedule, but my wife and I have managed a day out at Hampstead Heath, sips of coffee at Monmouth, several trips to Pizza Express, and occasional shopping along the high streets. It all happens in the in-betweens.

Like when a core group of my coursemates decide to head to the Duck n’ Dive for a pint or two. And cheap pizza at Icco’s, or grabbing a quick cheapy indian takeaway lunch from Poppadoms.

It happens sporadically.

Like back in KL?

It’s quite like it was back in KL. Except that it involved a lot of eating – often in different places. It was always a different place. You never went back to the same place the next day, unless you were desperate.

And instead of walking everywhere and taking the bus and the tube, we always went everywhere by car. It would’ve been almost impossible otherwise. Imagine walking all the way from Midvalley to Brickfields in the hot sun.

And I didn’t drink as much beer and alcohol back in KL. I liked my Kilkenny on tap at La Bodega, but it was expensive so I could only afford one per visit.

Nights out with my good friends in KL were a lot more fun, maybe because we had a lot of good old stories to tell, and there was interesting stuff happening with each of us. It was like a support group, except that you’d get teased and joked about and told off when you were being a gnat.

There was really nothing much happening at work then. The offices were dull. Occasionally there would be interesting projects. But I’d tend to forget than remember them. The only ones I really enjoyed was the ones outside of the office, like the DTAC project that took me to Thailand for three weeks.

The common numbers were 7, which is about the time I leave the office in the evening; 3 for the number of dishes I’d order for my wife and I for taichow on a typical weekday dinner out; 2000 for the average amount of ringgit I’d spend every time I visit Bali; 1.5 for the price of a teh si peng, which is by far my most ordered drink; 83 for the average amount of ringgit I’d spend on a full tank for my Alfa Romeo 146; 2 for the time I usually go to bed in the a.m.

Yes this post was pretty pointless, but at least you get a sense of where things haven’t changed.

I told her that there’s obvious value in what she loves doing over and over again. It’s just that she’s weighed it with a different scale that measures it differently. To a book author, of course there’s value in people reading books. To book sellers, too. And book collectors.

We often choose to look at the world with specific lenses, and that sometimes skews our perspective of things so much that there’s something lacking in our lives.

Because of that, we sometimes fail to evaluate the true value of something we truly enjoy doing.

The value of something is maximized when that value is best articulated by the person who enjoys it the most. If you can describe in detail why something means so much to you, that proves its real value to you. Things get hazy and gray when things can’t be described in detail, so a lot of value is lost in transition. Don’t let that happen. Find what makes you tick – make sure you know EXACTLY why.

Being able to describe in detail what something means to you helps you to know what you want in life. And this is key to unlocking a lot of possibilities and opportunities in life. Conversely, being unable to comprehend, describe, and articulate value leads to confusion, frustration, and loss.

Also, don’t let others define what you should value the most. If you enjoy doing something, and it’s the only thing you can do over and over again without any prompting, inspiration or cajoling, then there must be some obvious value you get out of it, even if you have problems admitting or seeing it.

The only catch is, of course, it shouldn’t harm others in the process.

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I’m glad I found a place for myself, by not conforming to what is popular, to cliques, to overly simple things. I have found pockets of friends in different areas of interest. They are all different from each other but I appreciate them all. They share a part of me that’s unique that’s not popular but is authentic.

I’ve also gained success by not conforming. By not conforming, I set up a college newsletter by myself. I started new things that others hated me for, but ended up using because it was too good. I give away credit. I don’t hoard the limelight. I don’t burn bridges, but many don’t visit. The people who do are friends. Chalk it up to experience, and it’s worth a story. Nothing is lost at all.

Most of my successes are owed to these rules that I’ve lived by. It’s quite like a game that I’ve played since I was a kid. It still stands today.

• Observe the world
• Make up your own rules
• Generate good ideas, and implement them
• Don’t believe everything people say
• Don’t be afraid to object and have reasons for it
• Find the useless in TV, then give TV up for good
• Repeat for radio
• Control consumption of propaganda
• Practice what you preach
• Read stuff that’s world changing
• Write stuff that’s world changing
• Everyone is different, some look the same
• Forgive
• Rinse and repeat

Other resources:

• The Art of Non-conformity

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I think that in the West, this might seem like a relational nightmare. This is the equivalent of big family Thanksgiving dinner three days in a row. But somehow, it sort of works out in the East. At least, that’s how it has been for many families here.

Culture has a big part to play. Everyone knows the rules. Some fit in really well. Some just stay by the sidelines. Some are there to make sure everyone gets along. In a social game where there are different players, everyone needs to know the rules. Anyone who doesn’t seem to fit in won’t get included, or force may be applied.

I feel it’s the same in any social setting. Take for example corporate culture. There’s obvious work to be done. There are departments that seem to take on certain forms, which helps us decide how employees relate to them. There are managers, who each have their own personalities. Communicating well with them requires specific skills and opportunities.

Culture is hard to change, and most people learn to adjust and get along instead of rocking the boat. But the good news is that they get to go home at the end of the day.

If I had a choice, there would be certain things I would change about culture, but that would be to suit my selfish needs. Learning to adapt is an entirely different thing altogether, and a more appropriate skill to have, especially when things need to change.

The three options I give myself involve self-initiated productivity, communication and exiting.

Self-initiated productivity is the most active thing I can do as an individual that is healthy and doesn’t require a lot of convincing or persuading. In a way, it’s about doing the work you think needs to get done in your own way, and making sure it fits into the business. It can shape the way you perceive a business, and the way a company perceives you and the work.

Communication is about expressing my opinions, that may or may not change the way people think or work. It’s often subtle, but necessary. Communication is about expressing how the work I do impacts the business, and how effective I see this work plays a part in everything. Sometimes communication is all it takes to shape a healthy culture. Sometimes, it does nothing. But it’s necessary, so that people are aware to make the appropriate decisions.

Finally, exiting happens when there’s no room left to grow, or that the direction you want to move to is going against the grain, or that it may just be time to let someone else take your spot. Whatever the reason, people come and go all the time in the corporate world. But it’s often beneficial for exits to take place, even though it may sound like a sad ending in a story. Exits can shape cultures too. People learn to adapt.

My experience this time round with my family hasn’t changed much over the last few decades. Unlike companies, this particular group of people will never change. The players won’t leave, the rules won’t change, but we’ll all have different stories growing up and that’s just how things will be. The only difference is that there’s a longer time-out, instead of the day’s end where people pack up and go home.

It’s during this long time-out that we go back to playing the game of life, in ways we think it ought to be played, according to our own rules.

Unless, of course, you’re a freelancer.

I recently found Freelanceswitch.com, a blog about freelancing, that reminded me how much I hated the bad parts about freelancing, and how people still do it because it really puts you in control. I don’t often subscribe to RSS feeds on the first impression, but this one was a keeper. You don’t even have to be freelancing to realize how valuable the articles are. And the reason is simple – freelancing takes so much out of you that it forces you to be good in pretty much everything.

There are tons of freelancing roles out there – copywriters, designers, artists, software developers – all vying for a piece of the pie. I’ve done at least one or two types of these jobs, and I’ve had good and bad experiences about them.

The good part is that you get paid, sometimes, for things that takes you an hour to do, and a few minutes to talk. The bad part is that you’re never really in control of what you’ll get. And so, in order to get a grip on life, most freelancers have to stick to their guns and keep going at it again and again, upon the waves of uncertainty.

This basically creates a sort of accelerated view of potentially your entire career, which forces you to pick up skills you would otherwise avoid in a typical job. These skills can be extremely valuable, like managing projects, budgeting, selling, public relations, and so on. At the same time, you have absolute freedom in investing in any skill you want, and fine tune it for your own purposes.

I believe some freelancers see corporate jobs like a cop out – the idea of constantly working with people excel at a few things and talk about it like they own the world. Freelancing is humbling, and for a good reason – it takes a lot out of you. But the benefits can be extremely rewarding in the long run, if you can weather the storm.

Anyway, just to show you what I mean, here’s a snippet from Freelanceswitch:

Launching a freelance business is no easy feat—regardless of whether you’re looking to go full-time or part-time. And if you’re trying to build the business while holding down a regular job or taking care of the kids, you have it harder than most.

There are only so many hours in a day! You can’t expect to do it all. And if you try, you’ll burn out sooner or later.

The secret lies in outsourcing tasks you’re not fond of, especially if someone else can do them for less.

source: link

Here’s another great post referenced from the same site: link – great advice for anyone, freelancer or otherwise.

Millennials. They are ‘peer-oriented’ (which explains why Facebook is so popular), don’t look at jobs in the traditional sense, and are comfy with gadgets.

I love working with them. They’re quirky, fun, groupish but not clique-ish, and have good working habits. I teach voluntary classes to teens around 15 to 19, and they’ve got entire books loaded onto their cheapish phones, talk about the latest movies and gadgets, but seem fine not owning them. It’s more of a really big club than a generation.

Anyway, you don’t have to ‘get’ Generation Y. Generation Y gets you. They’ll fit in mostly anywhere, and you’ll want them around cos they’re the people who know Facebook and ipods better than anyone else. And they don’t sound geekish either. Geek for the masses.

How this compares to life – I don’t know. I think that it helps me get an understand of where the world is going, and that ethics will be a big part in all this. Companies will need to run their businesses more ethically and authentically, because Gen Yers are socially conscious. It’s affecting other Generations too – even oldies like me (I’m sorta in Gen X) are looking at the world in a new positive light.

If you’re fearful that Gen Y is a cop-out, don’t worry. Generation Y can get jobs in IBM.

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Now, maybe I’ll use this excuse to get a Nintendo DS.

Some interesting facts from Wikipedia:

In their recent book, Reynol Junco and Jeanna Mastrodicasa (2007) ^[22] found that in a survey of 7,705 college students in the US:

• 97% own a computer
• 94% own a cell phone
• 76% use Instant Messaging.
• 15% of IM users are logged on 24 hours a day/7 days a week
• 34% use websites as their primary source of news
• 28% author a blog and 44% read blogs
• 49% download music using peer-to-peer file sharing
• 75% of college students have a Facebook account ^[23]
• 60% own some type of portable music and/or video device such as an iPod.